The warning signs of an untrustworthy online casino new to market include unreachable or hard-to-reach customer support, unclear terms on promotions and bonuses, and a lack of reputable software providers. Before you deposit money with an online casino, double check that they have state licensing and look for games from trustworthy software casino providers. Also, it is good practice to read user reviews before committing to an online casino.
Licensing
Licensing is possibly the most important factor when looking for a new online casino. Legal U.S. casinos must be licensed by a recognized state regulatory agency, such as the Michigan Gaming Control Board for Michigan online casinos, or the New Jersey Division of Gaming Enfocement (NJDGE) in New Jersey. State regulatory agencies ensure that casinos follow strict rules regarding security, fairness, and responsible gambling.
Licensed casinos guarantee that every game is tested for fairness, that your funds are protected, and that you have legal recourse if any issues do arise. In Michigan, for example, only licensed platforms are legally allowed to operate, giving you confidence as a player that you are gambling in a regulated and safe space.
Lack of Customer Support
A common issue among many of the newest US online casinos is limited or unreliable customer support. Many new platforms may launch without investing upfront in proper support channels, meaning players are left high and dry when issues arise. This can lead to frustration or more serious unresolved issues with your account.
Reliable new casinos typically offer support online with 24/7 live chat, email support, and sometimes even phone assistance to ensure that any issues can be dealt with swiftly. If you find a new online casino that lacks these features, this could be a warning sign of a sketchy platform.
Transparency
Transparency about terms and conditions is a telltale sign of a reliability. Details such as wagering requirements for bonus offers, withdrawal limits, restrictions around player eligibility, and rules surrounding your account should all be laid out clearly and be made easily accessible.
You can find transparency in places like the bonus terms, payout timelines, and lists of restricted games. Look for these in easily readable language, somewhere on the website that is not hard to locate.